Verzendbeleid

At STUDIOTEE, we want your shopping experience to be seamless from checkout to delivery. This Shipping Policy explains how we process, pack, and ship your orders. By placing an order with us, you agree to the terms outlined in this policy.
Our Contact Information:
Email: helpu@studiotee.store
Phone: +31 6 05830515
Address: Vijverlaan 1118, 3319 PR Dordrecht, The Netherlands
1. Order Processing
1.1 Processing Time
Once you place an order, we begin preparing it for shipment. All orders are subject to verification and approval before processing.
Processing includes:
Payment verification and fraud screening
Order picking and quality inspection
Careful packaging to ensure your items arrive in perfect condition
Label creation and carrier handoff
Orders placed on weekends or public holidays will begin processing on the next business day. Business days are Monday through Friday, excluding standard holidays observed in the Netherlands.
1.2 Order Verification
To protect our customers and comply with payment processor requirements, we may occasionally need to verify certain orders before processing. If additional information is needed to verify your order, we will contact you using the information provided at checkout. Please respond promptly to avoid delays in processing your order.
1.3 Pre-Orders and Backorders
For items marked as "pre-order" or "backorder," processing times may differ from in-stock items. These items will ship separately once they become available. You will be notified if any item in your order is on pre-order or backorder status.
2. Shipping Carriers and Methods
2.1 Carrier Partners
We work with trusted national and international carriers to deliver your orders safely and efficiently. The carrier assigned to your order will depend on factors including:
Your shipping destination
Package dimensions and weight
The service level selected at checkout
We reserve the right to choose the most appropriate carrier for your shipment to ensure reliable delivery.
2.2 Shipping Methods
During checkout, you may be presented with various shipping method options. Available methods may include standard delivery, expedited shipping, and other services offered by our carrier partners.
Please note that not all shipping methods may be available for all destinations or package types.
3. Shipping Destinations
3.1 Where We Ship
We currently ship to addresses within and outside the Netherlands. During checkout, you will be able to see if we ship to your location based on the shipping options presented after entering your address.
3.2 Shipping Restrictions
Some items may be subject to shipping restrictions due to size, weight, or destination country regulations. If your order contains items that cannot be shipped to your location, we will notify you promptly to arrange an alternative or process a refund.
3.3 P.O. Boxes and Military Addresses
Please note that some carriers may not deliver to P.O. boxes or military addresses. If your shipping address is a P.O. box or military address, please ensure you select a shipping method that supports delivery to these locations. Otherwise, we may need to contact you for an alternative address.
4. Shipping Confirmation and Tracking
4.1 Order Confirmation
Once your order is placed, you will receive an email confirming your order details. This confirmation does not guarantee that your order has shipped—it simply confirms that we have received your order and it is being processed.
4.2 Shipping Confirmation
When your order ships, you will receive a shipping confirmation email containing:
Tracking number(s) for your package
Carrier information
Link to track your package online
4.3 Tracking Your Order
You can track your order using the tracking number provided in your shipping confirmation email. Please note that tracking information may take up to 48 hours to appear in the carrier's system after you receive your shipping confirmation.
If you have not received tracking information within a reasonable time after placing your order, please check your spam folder or contact us for assistance.
5. Delivery Attempts
5.1 Failed Delivery Attempts
Carriers will typically make multiple attempts to deliver your package. If delivery is unsuccessful after the carrier's standard number of attempts, the package may be held at a local depot or returned to us.
Please ensure that someone is available to receive your package at the shipping address provided, or make arrangements with the carrier for alternative delivery options.
5.2 Missed Deliveries
If you miss a delivery attempt, please follow the carrier's instructions to reschedule delivery or arrange for package pickup at their local facility. Most carriers provide options to manage delivery through their website or mobile app.
6. Shipping Address Accuracy
6.1 Responsibility for Address
You are responsible for providing accurate and complete shipping information at checkout. Please double-check your shipping address before completing your purchase, as we rely on the information you provide to ensure successful delivery.
6.2 Address Corrections
If you realize you have provided an incorrect shipping address, please contact us immediately at helpu@studiotee.store. We will do our best to correct the address before your order ships. However, once an order has been processed and handed to the carrier, we may not be able to change the shipping address.
If a package is returned to us due to an incorrect address provided by you, additional shipping charges may apply to reship the package to the correct address.
7. International Shipping
7.1 Customs and Duties
For orders shipping outside the European Union, your package may be subject to import duties, taxes, and customs brokerage fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the price of the items or shipping cost paid at checkout.
Customs policies vary widely by country. We recommend contacting your local customs office for more information about potential charges before placing your order.
7.2 Customs Clearance
Packages shipped internationally may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. We have no control over these delays and cannot be held responsible for packages held by customs.
7.3 Prohibited and Restricted Items
Some items may be prohibited or restricted for import into certain countries. It is your responsibility to ensure that the products you order can be lawfully imported to the destination country. We are not liable for any customs seizures, delays, or additional charges resulting from non-compliance with local laws.
8. Order Splitting and Multiple Shipments
8.1 Split Shipments
If your order contains multiple items, they may be shipped separately for various reasons including:
Items shipping from different locations
Pre-order items combined with in-stock items
Size or weight restrictions requiring multiple packages
If your order is split into multiple shipments, you will receive separate shipping confirmations and tracking numbers for each package.
8.2 Gift Messages and Packing Slips
Unless you request otherwise, orders will include a packing slip with order details. If your order is a gift and you would like to exclude pricing information, please indicate this in your order notes or contact us before shipment.
9. Damaged, Lost, or Stolen Packages
9.1 Damaged in Transit
If your package arrives damaged, please:
Document the damage by taking photos of both the outer packaging and the items inside
Retain all original packaging and items
Contact us immediately with your order number and photos
We will work with you and the carrier to resolve the issue promptly.
9.2 Lost Packages
If your tracking information shows no movement for an extended period or indicates your package may be lost, please contact us. We will investigate with the carrier and work to resolve the situation.
9.3 Stolen Packages
We are not responsible for packages that are marked as delivered by the carrier but are subsequently stolen. Please ensure you provide a secure shipping address where packages can be received safely. If your package is stolen after delivery confirmation, please contact local authorities and the carrier for assistance.
10. Returns Due to Non-Delivery
10.1 Returned to Sender
Packages may be returned to us if:
Delivery attempts fail
Address is incorrect or incomplete
Recipient refuses delivery
Package is unclaimed at the carrier's facility
Customs clearance is unsuccessful
10.2 Handling Returned Packages
If a package is returned to us, we will notify you by email. You may choose to:
Have the package reshipped (additional shipping charges may apply)
Receive a refund for the items (original shipping charges may not be refunded)
Please note that international orders returned due to customs refusal or failure to pay duties may incur additional return shipping fees, which may be deducted from any refund issued.
11. Force Majeure
We are not liable for delays or failures in delivery due to causes beyond our reasonable control, including but not limited to:
Acts of God (natural disasters, severe weather)
Public health emergencies or pandemics
Government actions or restrictions
Labor disputes or strikes
Carrier operational disruptions
Customs delays
Technical failures
12. Contact Us
If you have any questions about shipping or need assistance with an existing order, please contact us:
Email: helpu@studiotee.store
Phone: +31 6 05830515
Mail: STUDIOTEE, Vijverlaan 1118, 3319 PR Dordrecht, The Netherlands
We are here to help and will respond to your inquiry as quickly as possible.